FREE SHIPPING & EASY RETURN

• Free shipping on orders over US$89 in the US, Canada, AU, NZ, and UK.

• Orders to non-mainland US (Alaska, Hawaii, Puerto Rico and U.S Virgin Islands) do not qualify for free shipping or expedited services. Shipping times ranges from 10-13 days.

• US warehouse is not allowed embroidery orders.

• Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

• Shipping Time does not include 1-2 business day processing period required to process your order from the date your order is placed.

• Embroidery Orders need additional 1-3 working days to process.

• We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

• Tips: Embroidery Orders beyond the website cannot be returned.

• Note: Refunds for merchandise returned without contacting us cannot be guaranteed.

We’re happy to help with your return/exchange. If you are dissatisfied with your order, please contact us within 45 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed.

In the event that the item you purchased was oversold, we will refund you for that item and ship the rest of your order.

For more information, please check Returns & Exchanges Policy.

Any question please kindly contact us.

Delivered Orders Policy

Once an order is marked as Delivered by the carrier and supported by delivery confirmation (including GPS records, or proof of delivery photos), the shipment is considered successfully fulfilled.

If you are unable to locate your package, we recommend that you:

• Check around your property, including your front door, back door, garage, mailbox, or other safe locations.

• Ask household members, neighbors, or your apartment/mailroom staff if they accepted the package.

• Contact the carrier directly for additional delivery details.

Please note that we are not responsible for packages that are lost or stolen after confirmed delivery. Therefore, orders with valid proof of delivery are generally not eligible for a refund or free replacement.

If you believe your package was misdelivered, please contact us within 48 hours of the delivery notification. We will work with the carrier to investigate the issue. Any replacement or refund will be considered only if the carrier confirms that the package was incorrectly delivered or lost due to carrier error.