Contact Us

If you need to contact Kaiya Baby about an order, product question, return, or partnership inquiry, this page will help you reach the right team.

We usually reply within 1-2 business days. If you do not see our reply, please check your spam or junk folder, as some email providers may filter messages from new addresses.

Customer Support

For order support, shipping questions, product details, sizing help, returns, exchanges, or general customer service, email service@kaiyababy.com.

To help us answer faster, please include your order number, the email used at checkout, and a short description of your question when relevant.

Social Media & Community Group Inquiries

For social media collaborations, creator partnerships, community group opportunities, or other brand-related inquiries, email official@kaiyababy.com.

If your message is about a specific platform, account, or group, include those details and the kind of collaboration you have in mind so our team can review it more efficiently.

Before You Email

Please send your message to the most relevant email above so it reaches the right team faster.

Add service@kaiyababy.com and official@kaiyababy.com to your safe sender list if possible.

For return or exchange requests, contact us first before sending any item back.

Helpful Pages

You may also find quick answers on our FAQ, Returns & Exchanges, and Safety & Certificationpages.